SHIPPING & RETURNS

SHIPPING:

Shipments are sent via recorded delivery, meaning they may require a signature. Orders do not include shipping insurance. Please be aware that because the prints are made to order, processing time may vary. But your print will be hot off the press when it gets shipped to you!

Shipping costs are calculated based on where you are ordering from. If you are not able to place an order to your location, please contact us so that we may assist.

International customers are subject to the customs laws of their country and will also be responsible for all custom duties, taxes, brokerage fees, and other associate costs to ship to their country. We advise all international customers to check with their local agencies for shipping costs and regulations associated with goods coming from the United States prior to ordering. Rafa Ovelar Art will not accept refusals of items due to international shipping regulations or customs costs. 

RETURNS:

Due to the limited and unique nature of these products, we cannot accept refunds or exchanges unless items are damaged in shipment by no fault of the seller. We package and ship using proven methods so your item(s) should not be damaged in shipment however, accidents happen. Proper documentation is required including photographic evidence. Once signed and numbered, the print becomes one-of-a-kind. Because items are made to order, returns are not typically permitted however, we are flexible and will take into consideration any concerns you may have with your art. Please contact info@rafaovelarart.com for questions, or to initiate the exchange process.

If you made an order by mistake, you may be entitled to a refund by contacting us prior to shipment however, this will be handled based on where we are in production.

In the unlikely event your artwork is damaged during transit, please get in touch via the contact form on the website or by e-mailing info@rafaovelarart.com within 14 days of delivery. Damaged request submitted after 14days (from date of delivery) may not be honored.